Terms & Conditions
HOW WE COLLECT DATA
The majority of the personal data we hold about you is collected when you correspond or interact with us directly, complete online application forms, (via social media, by post, phone, email, telephone or otherwise).
This includes personal data you provide when you:
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make an enquiry;
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book an assessment;
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subscribe to receiving marketing communications;
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reserve a place at one of our franchise information sessions;
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complete a survey;
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connect with us, follow us or ‘like’ us on social media;
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The categories of personal data we collect in this way include Identity, Contact, Profile, Social Media, Usage, Educational and Marketing and Communications Data.
PRIVACY & SAFETY
Personal data, or personal information, means any information relating to an identifiable individual. It does not include any data or information which relates to a person that cannot be identified or where the person’s identity has been removed (i.e. anonymous data). It also does not include information relating solely to a business or other organisation, rather than to a person.
By using this site, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
Type of personal dataDescription
Identity DataData which identifies you (including name, username, title, school year, date of birth and gender)
Contact Data/Contact details (including postal address, telephone number and email address)
Marketing and Communications DataData which we capture when you sign up to newsletters, including your communications preferences
Usage DataInformation about how you use this site and our services, including how you navigate this site and if you encounter any problems
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of this site. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect special categories of personal data about you through your use of this site (this includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, if we enter into an agreement with you (as a student (or guardian of a student) tutor, or franchisee), we may collect this type of information. We will direct you to our applicable privacy policy covering the processing of such data at the appropriate time. Please contact us if you require further information in the meantime.
CANCELLATION POLICY
Cancellation of Lessons by the Tutor
The Tutor may cancel lessons with 24 hours prior notice to the student and no pre-paid fees will be refunded. In such cases, the Tutor will reschedule the lesson. If the Tutor cancels a lesson with less than 24 hours’ notice, the student can request a refund for that lesson.
Cancellation of Lessons by the Student
The Student may cancel tuition by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
If lessons are pre-paid, and the tutoring agreement assumes that the Student will attend all lessons as stipulated in the schedule, then no discount or refunds shall be given in respect of lessons not attended by the Student.
Late Arrival
Fees are calculated on an hourly basis by the Tutor according to the times stipulated in the tutoring agreement. In the case that a student arrives late for lessons, no adjustment to fees shall be made for time lost.
In the case of late arrival by the Tutor, the Student shall be compensated by a lesson extension until the lost time is accounted for. This time shall be added to the lesson in question or carried over to the next lesson, as agreed in advance by both parties.
Pre-payment agreement.
In order to secure your lessons you will be required to pay for a session upfront if paying on a week by week basis. Block payments will however secure your weekly slot for the number of weeks paid for.
If a session is not booked and paid in advance, I cannot guarantee this slot for the student unfortunately.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Cash